Política de Devoluciones y Reembolsos

Fecha de entrada en vigor: Agosto de 2026

En Annie Luna Shop queremos que estés completamente satisfecho con tu compra. Si por cualquier motivo no es así, puedes solicitar una devolución siguiendo las condiciones indicadas a continuación.

Derecho de devolución

Dispones de 14 días naturales desde la recepción de tu pedido para solicitar una devolución.

Para que la devolución sea aceptada, el producto debe cumplir las siguientes condiciones:

• Estar sin usar, sin daños y en perfectas condiciones.
• Conservar su embalaje original, siempre que sea posible.
• Incluir el comprobante de compra o el número de pedido.

Productos que no admiten devolución

No se aceptarán devoluciones de:

• Productos personalizados o fabricados por encargo.
• Pendientes, por motivos de higiene, salvo que hayan llegado dañados o con un defecto de fabricación.
• Tarjetas regalo.
• Productos que presenten signos de uso, manipulación o daños ocasionados después de la entrega.

Cómo solicitar una devolución

Para solicitar una devolución, ponte en contacto con nosotros a través del correo electrónico:

anniecastrodam@gmail.com

Indica tu número de pedido y el motivo de la devolución. Te responderemos con las instrucciones para realizar el envío.

Salvo que el producto sea defectuoso, esté dañado o se haya enviado por error, los gastos de envío de la devolución correrán a cargo del cliente.

Recomendamos realizar el envío mediante un servicio con número de seguimiento, ya que Annie Luna Shop no se hace responsable de las devoluciones perdidas durante el transporte.

Reembolsos

Una vez recibido el artículo y comprobado su estado, te notificaremos si la devolución ha sido aprobada.

Si procede el reembolso, este se efectuará mediante el mismo método de pago utilizado en la compra, en un plazo aproximado de 5 a 10 días laborables, dependiendo de la entidad bancaria o del proveedor del pago.

Los gastos de envío originales no serán reembolsados, salvo en los casos en que el producto recibido sea defectuoso, esté dañado o se haya producido un error en el envío.

Productos dañados o pedidos incorrectos

Si recibes un artículo dañado, defectuoso o diferente al solicitado, ponte en contacto con nosotros en un plazo máximo de 48 horas desde la recepción del pedido.

Será necesario enviar:

• Número de pedido.
• Descripción del problema.
• Fotografías claras del producto y del embalaje.

Tras revisar la incidencia, ofreceremos la sustitución del artículo o el reembolso correspondiente, según el caso.

Cambios

Actualmente no realizamos cambios directos de productos. Si deseas otro artículo, deberás solicitar la devolución del producto recibido (si cumple las condiciones) y realizar un nuevo pedido.

Contacto

Si tienes cualquier duda sobre nuestra política de devoluciones y reembolsos, puedes escribirnos a:

Annie Luna Shop

Correo electrónico: anniecastrodam@gmail.com

Estaremos encantados de ayudarte.

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at anniecastrodam@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at anniecastrodam@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at anniecastrodam@gmail.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at anniecastrodam@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at anniecastrodam@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at anniecastrodam@gmail.com